Lahari Gold & Diamonds – Returns & Refund Policy

At Lahari Gold & Diamonds, we are committed to providing high-quality jewelry and ensuring customer satisfaction. Please review our returns and refund policy below.

1. Eligibility for Returns & Exchanges

• Items must be returned in their original, unused condition with all tags, packaging, and the original invoice.
• Returns and exchanges are accepted within [X] days from the date of purchase/delivery.
• Customized, engraved, or personalized jewelry cannot be returned or exchanged unless there is a manufacturing defect.
• Earrings and other hygiene-sensitive jewelry are non-returnable due to safety and hygiene reasons.

2. Return Process

• To initiate a return, customers must contact our customer support team at [insert contact details] with the order details and reason for return.
• Once approved, items must be securely packed and shipped to the provided return address.
• Customers are responsible for return shipping charges unless the return is due to a defect or error on our part.

3. Refund Policy

• Refunds will be processed once the returned item has been inspected and approved.
• Refunds will be issued to the original payment method within [X] business days after approval.
• Shipping and handling charges are non-refundable unless the return is due to an error or defect.
• In case of Cash on Delivery (COD) orders, refunds will be provided via store credit or bank transfer (as applicable).

4. Exchange Policy

• Exchanges are subject to availability. If the requested item is unavailable, store credit or a refund will be offered.
• Price differences between exchanged items must be paid by the customer or refunded as applicable.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please notify us within 24-48 hours of delivery with photos as proof.
• We will offer a replacement, repair, or refund based on the situation.

6. Cancellations

• Orders can be canceled before shipment for a full refund.
• Once an order is shipped, cancellations are not possible.

7. Contact Us

For any return or refund-related queries, please contact our customer service team at [insert contact details].